What steps should I take after being let down by our tiler?
Asked by Ruth Van Haarlem 
7 months ago
Last Updated: June 12, 2024
What should I do in this situation? Really let down by our tiler…
Could you ask him to repair it?
A lot of Schluter Rondecs come with a corner piece that fits right in.
This may not be the right color, but the concept is here:
Hey , do you know what this is called?
Oh, sure! The brand is Schluter and the specific product is Rondec. If you happen to be near a Floor & Decor store, you should be able to find them in a dedicated section on one of the aisles. The one I have is round, but it seems like you might need a square corner. The idea is still the same though.
Hey, check out that quadec profile! You could probably add the corresponding corner piece.
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It must be redone.
He might be holding off because he’s waiting for the trim piece. Or maybe he just forgot about it. You should reach out to them.
Give the tiler a call and ask them to rectify the issue, otherwise they could be subjected to a barrage of negative reviews, harassment, and complaints to the BBB.
The finish doesn’t look good. I would not be satisfied with it.
It seems like it’s not fully completed. Can’t spot any Grout or caulk in the photo, so maybe he intends to work on that corner piece later? Have you inquired about it?
Was 2 years ago. I wasn’t pleased when he did that. I think I’ll ask someone else to come fix it
What’s up with that corner piece? It doesn’t even align properly.
That’s why it’s best to get multiple estimates and avoid choosing the cheapest option.
Oh, , he was actually a friend of my husband from back in high school. So I just went along with his suggestion.
That’s why it’s important not to pay in full until the job is finished and you’re happy with it.
I’m not thrilled with the job and I don’t need to hear repeatedly that I shouldn’t have paid for it or had him fix it. I already know all of that. I’m hoping someone can actually help me with how to fix it. I’ve reached out to another tile installer for a second opinion. Just not sure if it’s a small repair.
Hey, calm down everyone. It’s possible that the piece just came loose, especially since it’s been 2 years since it was installed. Just grab a Schluter Roundec corner piece and slide it in. It only takes 2 seconds.
How did the rest of the job turn out? Looks good, right? Except for this one thing? It seems like he might have forgotten to bring the proper piece with him and got distracted from coming back to install it. If he’s a friend of your husband, just give him a call and say, ‘hey thanks for the great work, but could you make some time to fix this small thing?’